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"They thought you just plug it in."īut it's not just a matter of having the right hardware, as Camille Metzler of Hasbrouck Heights, N.J., discovered. "The first couple of days, the people didn't know what to do," a salesman at the P.C.
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It seems clear that the government and television stations, which did a great job preparing the public for the conversion to digital, did a lousy job telling us what it would take to get reception. "You need to have an antenna that does both." Since many rabbit-ear antennas are for VHF stations, they don't work for the UHF cousins, Jones said. The same situation exists with all the stations in the metropolitan area except WABC, which is Channel 7 in brand and frequency. The problem is that stations have two numbers with digital TV, one that is announced - the brand, as it were - and one that represents the actual broadcast frequency, Jones said by phone.Īs a result, when New Jersey viewers watch New York's WNBC, they click on Channel 4, a VHF designation, but they're actually getting radio frequency Channel 28, which is UHF. "Most peoples' problems with reception come down to the antenna," said Graham Jones, director of communications engineering at the National Association of Broadcasters, the Washington-D.C.-based trade association.Ĭonsumers usually think of television channels as VHF (channels 2 to 13) and UHF (14 and up), and each requires its own antenna or a single antenna that includes both frequencies. Most of the problems can be traced to having the wrong antenna and scanning the boxes improperly.
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The Federal Communications Commission fielded more than 900,000 calls in the week surrounding the June 12 changeover, but "the calls have dropped dramatically since then," FCC spokesman Rick Kaplan said. households - that rely exclusively on antennas and millions more who use antennas for second or third sets. Nationally, the conversion seems to have gone well for most of the estimated 13 million homes - 11.5 percent of U.S. What was unusual about their comments was the lack of a pattern in stations affected and solutions suggested by electronics stores and online sites.
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Hurley is one of about two dozen readers who responded to our request to share their experiences. "But come August and September, this just will not do." "Since many shows are in repeats now, I am good to watch shows I have taped or rely on Channels 7, 11, 13 and 25 for news and entertainment," she said. "For example, I was watching Channel 5 in the back room and when I went to cook and watch the TV in the kitchen, it said no signal. "I have four sets and at any given time I can get reception in one room, but not another," said Rosanne Hurley of Paramus. We should have known better than to believe all the hype."įor many like Salfelder, who rely on rabbit ears or rooftop antennas for reception, the digital revolution has meant technical glitches and incompatible equipment leading to TV reception that is fair to non-existent, depending on the channel, time of day and the will of Zeus. "Instead, we have fewer channels and are extremely frustrated and disappointed with what is available to us. "The American public was promised improved service, more stations and clearer reception," Elisabeth Salfelder of Fair Lawn, N.J., wrote. But for some residents, the June 12 conversion from analog to digital has been one colossal headache, a frustrating exercise filled with contradictions, speculation and fuzzy or non-existent reception. At least that's what we were led to believe.
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